Contact Center Process Associate

Responsibilities

• Perform detailed analysis of business processes, systems, and data to support organizational requirements.
• Conduct research on business information to build and maintain deep domain knowledge.
• Collaborate with stakeholders to understand user needs and elicit requirements for current and future solutions.
• Assist in shaping the vision and strategy by deriving target processes and capabilities.
• Support the development of business requirements through rigorous data and system analysis.

Requirements

• Proven experience in process analysis and systems analysis.
• Strong capability in data analysis and business information research.
• Ability to build and apply domain knowledge within a business context.
• Experience in eliciting requirements from stakeholders and users.

About the Company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. We provide a wide range of services including consulting, technology services, and digital transformation across various industries.