Contact Center Process Associate

Responsibilities

• Perform detailed analysis of processes, systems, and data to support business requirements.
• Conduct business information research to build and enhance domain knowledge.
• Elicit processes, data, and capabilities to help shape client vision and strategy.
• Derive target processes and business requirements for both current and future solutions.
• Understand and document the needs of users and stakeholders to support solution design.

Requirements

• Proven experience in process analysis and systems analysis.
• Strong capability in data analysis and interpreting complex information.
• Experience conducting business information research.
• Ability to translate stakeholder needs into actionable business requirements.

About the Company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. We provide a wide range of services including consulting, technology services, and digital transformation across various industries.