Contact Center Agent

Responsibilities

• Handle inbound and outbound calls including sales and telemarketing
• Provide customer service, handle complaints, and manage inquiries across all channels
• Act as an information source and collect customer feedback to enhance satisfaction
• Support client merchants and service providers by handling inquiries and collecting leads
• Book, reschedule, and cancel experience bookings on behalf of customers and providers
• Manage customer transactions via WhatsApp, social media, email, and live chat
• Escalate complaints to concerned departments and follow up on solutions
• Perform outbound research, marketing, and sales calls
• Modify and manage merchant and DMC experience listings
• Maintain individual Key Performance Indicators (KPIs)

Requirements

• Diploma or Bachelor's degree
• Fresh graduate or 1-2 years of experience
• Excellent communication and customer service skills
• Proficiency in English and Arabic
• Good computer skills
• Ability to adhere to working schedules and company policies

About the Company

webook.com is Saudi's #1 event ticketing and experience booking platform, serving some of the largest mega events in the Kingdom.