Contact Center Agent

Responsibilities

• Answer incoming telephone calls and direct patients to appropriate departments or individuals
• Schedule patient appointments within a team-based care system
• Support patients and families in self-management and behavior change
• Identify emergency situations and take appropriate action
• Adhere to the mission and spirit of Salud Family Health in all patient interactions

Requirements

• High School diploma or equivalent
• One year of general office or call center experience
• Knowledge of multi-line phone systems
• Effective written and oral communication skills
• Ability to work with sensitivity toward indigent and ethnic minority communities

Preferred Qualifications

• Bilingual in English and Spanish

Benefits

• Competitive hourly wage ($19.50 - $22.50)
• Comprehensive Medical, Dental, and Vision insurance
• Defined Contribution Pension Plan (5% monthly contribution)
• 403b Retirement savings plan
• Generous vacation accrual and 10 paid holidays per year
• Paid sick days and flexible spending accounts
• Life, AD&D, and disability insurance

About the Company

Since 1970, Salud Family Health has been committed to providing a Medical Home to patients. We coordinate medical, dental, behavioral health services, and clinical pharmacy efforts in a team-based system of care to improve the quality of life for those with limited access to healthcare. We serve all individuals regardless of insurance status or ability to pay.