Contact Center Agent

Responsibilities

• Answer incoming telephone calls and direct patients to the appropriate departments or individuals
• Schedule patient appointments within a team-based care system
• Support patients and their families in self-management and behavior change
• Identify emergency situations and take appropriate action according to protocol

Requirements

• High School diploma or equivalent
• One year of general office or call center experience
• Knowledge of multi-line phone systems
• Effective written and oral communication skills
• Sensitivity to indigent and ethnic minority communities

Preferred Qualifications

• Bilingual proficiency in English and Spanish

Benefits

• Competitive hourly wage ($19.50 - $22.50)
• Comprehensive Medical PPO plan with low premiums and low deductibles
• Dental and Vision insurance
• Defined Contribution Pension Plan (5% monthly contribution)
• 403b Retirement savings plan
• Generous vacation accrual and 10 paid holidays per year
• Paid sick days and Employee Assistance Program

About the Company

Since 1970, Salud Family Health has been committed to providing a Medical Home to patients. We coordinate medical, dental, behavioral health services, and clinical pharmacy efforts in a team-based system of care to improve the quality of life for those with limited access to healthcare. We serve all individuals regardless of insurance status or ability to pay.