Contact Center Agent

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner
• Schedule appointments and provide information on services, physicians, referrals, events, and campaigns
• Handle customer concerns and complaints, ensuring prompt resolution or escalation when required
• Maintain accurate customer records and support registration and information update processes
• Collaborate with internal departments to obtain information and ensure effective issue resolution
• Deliver a high standard of customer service by following communication and contact center best practices
• Ensure accurate documentation of customer interactions and follow established procedures and policies
• Contribute to continuous improvement initiatives aimed at enhancing customer satisfaction and operational efficiency

Requirements

• Bachelor's Degree
• Minimum 2 years of experience in a healthcare contact center, customer service, or related healthcare environment
• Excellent knowledge of medical terminology
• Strong computer, data entry, and multitasking skills
• Fluency in written and spoken English and Arabic
• Excellent communication, customer service, and problem-solving skills
• Ability to manage customer interactions professionally in a fast-paced environment

About the Company

M42 delivers comprehensive healthcare services across the full continuum of care, from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. The Abu Dhabi Telemedicine Centre (ADTC) serves as the centralized call center for the M42 network, connecting individuals with the right care at the right time.