Contact Center Advisor

Responsibilities

• Provide support for the student attraction strategy by guiding prospective students and parents through the admission and enrollment process.
• Handle inbound calls to clarify doubts and provide guidance, ensuring all interactions are recorded in the CRM system.
• Conduct outbound calls to invite candidates to campus events, follow up on applications, and manage administrative procedures.
• Manage email and chat communications via the CRM to facilitate the enrollment journey.
• Perform data entry of physical and electronic records into the CRM to maintain an accurate database of prospects.
• Support specific recruitment events, including in-person assistance and travel to various locations for information sessions, school visits, and university fairs.
• Provide coverage for other campus advisors during travel or vacancies to ensure continuous prospect follow-up.

Requirements

• University degree in administrative or engineering areas.
• Intermediate English proficiency.
• At least 6 months of experience in Telemarketing, sales, or customer service.
• Availability to travel (approximately 4 times per year).
• Flexibility of schedule, including availability to work Saturdays.
• Strong resilience, ability to work under pressure, and a results-oriented mindset.

Preferred Qualifications

• Previous experience working within the educational sector.

About the Company

Tecnológico de Monterrey is a leading institution focused on education, innovation, and research. We aim to transform our environment positively by empowering talent to imagine, undertake, and build solutions that impact the community and individuals worldwide.