Contact Center Administrator

Responsibilities

• Provide remote telephonic, video, and email support to patients across Spain to resolve service needs and manage medical gas therapy inquiries.
• Handle incoming calls by adjusting service levels and urgency based on patient criticality and specific contractual requirements.
• Assist patients with service requests, incident resolutions, and scheduling therapy reviews.
• Perform remote therapy reviews and manage the dispatch of messaging or supplies to patient residences.
• Follow established scripts and stay updated on new company processes and tools.
• Conduct patient and hospital surveys and manage data collection campaigns.
• Follow up on patient complaints to provide rapid and effective solutions.
• Support customer needs related to Air Liquide's mobile applications and web platforms.

Requirements

• Completed secondary education, vocational training (Ciclo Formativo de Grado Medio), or an equivalent Professional Certificate.
• Proficient computer literacy and user-level IT skills.
• Knowledge of SAP or other CRM systems.
• Strong communication and interpersonal skills.

About the Company

Air Liquide is a world leader in gases, technologies, and services for Industry and Health. In the Healthcare sector, we specialize in the manufacture and commercialization of medical gases, providing essential solutions, equipment installation, and maintenance to support patient care.