Consumer Support Analyst

Responsibilities

• Manage the logging, tracking, and progress of internal and external cases within defined SLAs and KPIs
• Investigate and resolve data enquiries, including Subject Access Requests and Notice of Corrections
• Track and respond to consumer rights-related requests within specific timeframes
• Create, maintain, and update appropriate internal documentation
• Provide timely and accurate communications regarding service operation issues to the business and colleagues
• Ensure all tickets are worked through to a satisfactory conclusion

Requirements

• Proven customer service and administrative skills
• Experience working in a KPI or SLA-driven environment
• Previous experience within the Regulated Services industry
• Strong understanding of GDPR requirements
• Proficiency with MS Windows operating systems and Office applications
• Excellent attention to detail and clear written communication skills
• Ability to work both independently and as part of a collaborative team

About the Company

LexisNexis Risk Solutions helps clients manage customer identity, combat fraud, and assess risk to facilitate safer financial transactions. Using cutting-edge technology and big data, we provide information solutions that help businesses and governments prevent money laundering and manage relationship risk worldwide.