Consumer Service Agent

Responsibilities

• Direct contact with consumers to provide important information regarding their financial situation
• Processing information requests in compliance with data protection laws
• Supporting the Consumer Services team with email inquiries
• Utilizing ticketing systems to contribute to the company mission
• Participating in training to stay updated on bureaucratic processes and improve customer experience

Requirements

• Experience in customer service and/or administration
• Training in office communication or comparable knowledge is an advantage
• Very good written and spoken German
• Good knowledge of MS Office
• Ability to communicate clearly and empathetically
• Knowledge of data protection regulations and commitment to compliance
• Reliable, structured, and independent working style
• Experience with SharePoint and Confluence is an advantage

About the Company

Experian is a global data and technology company that supports people and businesses worldwide. We are a leading service provider for risk, fraud, and identity management in the DACH region, helping individuals access financial services and businesses make informed decisions.