Consumer Relations Representative

Responsibilities

• Answer calls, e-mails, and written communication from consumers regarding all Monster Energy product lines
• Create and maintain reports in the Consumer Relations database by inputting new consumer inquiries
• Process reports, analyze data, and identify and escalate trend data to appropriate business partners
• Initiate internal investigations with appropriate business partners
• Act as coordinator to gather additional information and work with other departments to complete record requirements
• Maintain relationships with internal departments to help identify and provide solutions

Requirements

• Minimum 1 year of experience in consumer relations, customer service, or call center
• Intermediate to advanced level of Microsoft Office Suite, specifically Excel
• Excellent data entry skills

Preferred Qualifications

• Bachelor's Degree in business, communications, or related areas
• Fluency in Spanish or French (read/write/speak)

About the Company

Monster Energy is a brand driven by risk-takers and trailblazers, offering a lifestyle and mindset that goes beyond just being a beverage company.