Consumer Experience Leader

Responsibilities

• Cultivate an environment of genuine consumer connection by delivering exceptional, personalized, and efficient retail experiences.
• Support Store Leadership in executing consumer experience programs, visual merchandising, and brand standards.
• Foster a positive and collaborative team environment to support associate engagement and growth.
• Assist with training, coaching, and providing feedback to associates to support their professional development.
• Execute store controls, operating standards, and policies to ensure profitability and a safe work environment.
• Monitor and communicate operations data, including product trends, inventory needs, and local competition.
• Support revenue-building strategies and monitor performance metrics to achieve store goals.
• Assist with community engagement events, external partnerships, and local brand awareness initiatives.

Requirements

• High School Diploma or GED required.
• Proven sales and customer service skills.
• Experience with merchandising, inventory control, and loss prevention.
• Proficiency with POS systems and Microsoft Office.
• Strong organization, prioritization, and communication skills.
• Ability to stand for extended periods and lift moderate weight (30-40 lbs).

Preferred Qualifications

• 1 year of supervisory experience in a retail environment.
• College degree.
• Experience in staffing, coaching, and talent development.

About the Company

Carhartt honors the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation, earn trust through integrity, and build lasting customer relationships by delivering solutions that prioritize the needs of the hardest-working people.