Consumer Experience Leader

Responsibilities

• Cultivate an environment of genuine consumer connection by delivering exceptional, personalized, and efficient experiences.
• Support Store Leadership in executing consumer experience initiatives, visual merchandising, and brand standards.
• Foster a positive and collaborative team environment to support associate engagement and growth.
• Assist with training, coaching, and providing feedback to associates to support their professional development.
• Execute store controls, operating standards, and policies to ensure profitability and a safe work environment.
• Monitor performance metrics and communicate operational data, such as product trends and local competition, to leadership.
• Support revenue-building strategies, community engagement events, and local brand awareness initiatives.
• Assist in recruiting and identifying potential talent for various store positions.

Requirements

• High School Diploma or GED required.
• Proven sales and customer service skills.
• Experience with merchandising, inventory control, and loss prevention.
• Proficiency with POS systems and Microsoft Office.
• Strong organization, prioritization, and communication skills.
• Ability to stand for extended periods and lift moderate weight (30-40 lbs).

Preferred Qualifications

• 1 year of retail supervisory experience.
• College degree.
• Experience in staffing, coaching, and employee development.

About the Company

Carhartt honors the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation, earn trust through integrity, and build lasting customer relationships by delivering solutions that prioritize our customers' needs. We believe actions speak louder than words—because we are worn by the hardest-working people of all.