Consumer Experience Leader

Responsibilities

• Cultivate an environment of genuine consumer connection by delivering exceptional, engaging, and personalized retail experiences.
• Support Store Leadership in executing consumer experience initiatives, visual merchandising, and brand standards.
• Foster a positive and collaborative team environment to support associate engagement and growth.
• Assist with training, coaching, and providing feedback to associates to support their professional development.
• Execute store controls, operating standards, and policies to ensure profitability and a safe work environment.
• Monitor performance metrics and communicate operational data, including product trends and local competition, to leadership.
• Support revenue-building strategies and assist with community engagement events and external partnerships.
• Help identify and recruit potential talent for various store positions.

Requirements

• High School Diploma or GED required; College degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Proven skills in sales, customer service, merchandising, and inventory control.
• Experience with staffing, coaching, training, and development.
• Proficiency with POS systems and Microsoft Office.
• Strong organization, prioritization, and communication skills.
• Ability to stand for extended periods and lift moderate weight (30-40 lbs).

About the Company

Carhartt honors the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation, earn trust through integrity, and build lasting customer relationships by delivering solutions that prioritize our customers' needs. We believe actions speak louder than words—because we are worn by the hardest-working people of all.