Consultant, Technical Account Manager

Responsibilities

• Serve as the dedicated primary point of contact for the United States Government, providing onsite support 5 days per week at the customer site.
• Manage custom contractual service and support requirements in accordance with the customer Statement of Work (SOW).
• Coordinate technical resolution, resource management, and communications for warranty services on a 24x7x365 basis.
• Collaborate with account teams to design, install, and integrate Dell Technologies solutions, ensuring end-to-end planning and sustainment.
• Develop and maintain tailored customer support plans and provide feedback on observed or known technical issues.
• Contribute to the development of warranty and maintenance strategies, policies, and best practices.

Requirements

• U.S. Citizenship and eligibility for Department of Energy (DOE) site access.
• Strong technical expertise with Dell Technologies hardware, including PowerEdge platforms, iDRAC, and OpenManage.
• Proven experience supporting large-scale HPC or high-density compute systems, including knowledge of CPU/GPU topology and interconnects.
• Deep knowledge of NVIDIA GPU compute and networking technologies (e.g., H100/H200-class GPUs, NVLink, and InfiniBand).
• Advanced Linux system administration skills, including CLI troubleshooting, log analysis, and performance tuning in HPC environments.
• Strong project and operations management experience, including coordinating deployments and firmware updates.

Preferred Qualifications

• Familiarity with high-performance networking technologies such as RoCE/RDMA and advanced fabric diagnostics.
• Experience with Linux-based HPC clusters and provisioning frameworks like xCAT, Bright, or Warewulf.
• Background in out-of-band management (OpenBMC, Redfish) and hardware-level diagnostics.

Benefits

• Comprehensive healthcare programs.
• Award-winning financial wellness tools and resources.
• Generous leave of absence for new parents and caregivers.
• Industry-leading wellness platform.

About the Company

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. We believe that each of us has the power to make an impact, and we put our team members at the center of everything we do.