Consultant – Sales and Support Customer Care

Responsibilities

• Act as the primary point of contact to provide world-class support for GoDaddy products via chat
• Resolve customer issues and identify opportunities for upselling products and services
• Provide technical consultation and troubleshooting in a friendly and knowledgeable manner
• Utilize client-based tools for case management, data entry, and documentation
• Maintain up-to-date knowledge of industry processes, technology applications, and products
• Achieve and maintain required performance metrics and team goals

Requirements

• High school diploma
• Proficiency in Portuguese (B2 spoken) and English (B1 spoken) OR Spanish with English (B1 spoken)
• Experience in a service or support center environment
• Understanding of technical troubleshooting processes
• Ability to work flexible shifts as agreed upon with the team
• Strong communication, multitasking, and organizational skills

Preferred Qualifications

• Previous sales experience
• Ability to thrive in a fast-paced, changing environment

About the Company

Sutherland is a global team looking for driven and hard-working individuals to build fulfilling careers. We focus on delivering exceptional customer experiences through innovation and dedicated service.