Consultant, Customer Strategy

Responsibilities

• Conduct quantitative and qualitative research to uncover customer insights, pain points, and behaviors.
• Build analytical foundations for customer-centered engagements, including segmentation, persona development, and journey diagnostics.
• Synthesize complex research and data into compelling client-ready outputs, such as strategy documents and executive presentations.
• Design and facilitate client workshops to translate insights into actionable strategic recommendations.
• Collaborate with service designers, technologists, and AI practitioners to ensure practical delivery of recommendations.
• Take ownership of discrete workstreams within multidisciplinary consulting engagements.
• Contribute to the growth of the Customer Strategy practice by researching trends and developing new offerings.

Requirements

• 2–5 years of experience in management consulting, strategy/design consultancy, or an in-house customer strategy/CX role.
• Strong quantitative and qualitative analytical skills with proficiency in Excel and survey data.
• Proven experience working with customer research and complex datasets.
• Excellent storytelling, writing, and presentation skills for high-quality client deliverables.
• An entrepreneurial mindset with a desire to help build and shape a growing practice.
• Strong interpersonal skills and the confidence to engage with senior stakeholders.

About the Company

Slalom is a global business and technology consulting firm focused on strategy, technology, and business transformation. We are a fiercely human company that works alongside organizations to solve their most complex challenges through agile teams and deep industry expertise.