Consultant, Automation Developer

Responsibilities

• Provide Level 1 and Level 2 support for Xceptor workflows to ensure high availability and timely incident resolution.
• Monitor production schedules proactively and troubleshoot technical issues such as workflow failures and data anomalies.
• Investigate root causes of incidents, document findings, and implement preventive solutions.
• Collaborate with development and platform teams to manage code deployments, environment issues, and configuration changes.
• Coordinate with business users to communicate incident statuses and manage expectations.
• Maintain support documentation, standard operating procedures (SOPs), and knowledge bases.
• Assist in batch job scheduling, reporting, and operational metrics tracking.
• Participate in regular on-call rotations, including weekends and holidays, to support global operations.

Requirements

• Bachelor’s or Master’s degree in a technical area.
• 8+ years of overall professional experience.
• Minimum 3+ years of experience in Xceptor application support.
• Hands-on experience with Xceptor workflow design, data ingestion, transformations, and validations.
• Strong understanding of ITIL framework, including incident, problem, and change management.
• Proficiency in SQL and data analysis for troubleshooting and log inspection.
• Familiarity with file handling formats (CSV, XML, Excel) and APIs.
• Ability to work US hour coverage (6 PM–3 AM IST or 9 PM–6 AM IST).

Preferred Qualifications

• Certified Xceptor Developer (Foundation and Advanced).
• Prior experience working within the financial services industry.
• Exposure to other automation tools such as Alteryx, Blue Prism, Power Automate, or UiPath.

About the Company

Northern Trust is a Fortune 500, globally recognized financial institution that has been in continuous operation since 1889. We provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions, driven by our enduring principles of service, expertise, and integrity.