Conseillère de Vente/Stylist

Responsibilities

• Act as a brand ambassador for Chloé, welcoming guests and providing exceptional customer service.
• Build and maintain long-term client relationships by managing a personal portfolio of VIC and VVIC customers.
• Execute personalized reach-out campaigns and utilize clienteling tools to meet CRM targets.
• Drive business performance by utilizing omnichannel services to grow sales and meet individual KPIs.
• Maintain an impeccable store environment by ensuring visual merchandising compliance and high standards of grooming.
• Support operational excellence through stock management, inventory participation, and after-sales service follow-ups.

Requirements

• Proven experience in delivering exceptional customer service within a luxury retail environment.
• Proficiency in using CRM and clienteling tools to manage customer data and engagement.
• Demonstrated ability to meet and exceed sales targets and KPIs.
• Experience working with omnichannel service models to enhance the customer journey.
• Strong commitment to visual merchandising standards and operational excellence.

About the Company

Richemont is a world leader in the luxury sector, managing various Houses specializing in jewelry, watches, and high-end accessories. Each Maison embodies a tradition of style, quality, and craftsmanship, while the Group remains committed to innovation and permanent creativity.