Connected Services Coach

Responsibilities

• Deliver coaching and consulting to dealership personnel on connected services
• Train dealership staff on the Dealer Rewards Portal and activation processes
• Host Monthly Performance Reviews and present to client Zone Teams
• Conduct regular in-person and virtual dealership visits
• Analyze dealer performance data to recommend improvement strategies
• Track dealer progress toward activation and sales targets
• Collaborate with client field representatives to align regional strategies
• Gather dealer feedback to improve coaching materials and program processes

Requirements

• 3+ years of experience in automotive, coaching, or consulting
• Strong understanding of connected services and vehicle technology
• Proven ability to deliver engaging coaching sessions
• Excellent communication, interpersonal, and presentation skills
• Proficiency in using CRM and sales-related software
• Ability to travel up to 80%

Benefits

• Competitive salary and benefits package
• Opportunity to work with cutting-edge technology
• Professional development and growth opportunities

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients optimize operations in sales performance, repair optimization, and consumer engagement.