Connected Services Coach

Responsibilities

• Deliver engaging coaching sessions to dealership leadership and personnel regarding connected services.
• Conduct regular in-person and virtual visits to assigned dealerships to provide ongoing consulting.
• Monitor dealer performance and implement strategies to increase trial activations and subscription take rates.
• Host monthly performance reviews to present successes, drawbacks, and best practices to client teams.
• Track dealer KPIs and develop action plans to address performance gaps.
• Collaborate with client field representatives to align coaching efforts with regional strategies.
• Gather dealer feedback to continuously improve coaching materials and program processes.

Requirements

• 3+ years of experience in automotive, coaching, or consulting.
• Strong understanding of connected services and their value proposition.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to build rapport and establish trust with dealership personnel.
• Proficiency in using CRM and other sales-related software.
• Ability and willingness to travel up to 80%.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge automotive technology.
• Chance to make a significant impact on client connected services strategies.
• Professional development and growth opportunities.

About the Company

MSX International has been a trusted partner to leading vehicle manufacturers, retailers, and mobility organizations globally for more than 30 years. We design and deliver tailored, sustainable, and innovative solutions in sales performance, repair optimization, and consumer engagement to help our clients optimize operations and captivate customers.