Connected Service Coach

Responsibilities

• Deliver coaching and consulting to assigned OEM dealerships to drive connected services sales and activation
• Train dealership personnel on using the Dealer Rewards Portal and managing free trials
• Host Monthly Performance Reviews and present findings to client Zone Teams
• Conduct regular in-person and virtual dealership visits to provide ongoing support
• Analyze dealer performance data to identify improvement areas and recommend strategies
• Track dealer progress toward activation and sales targets and implement action plans
• Collaborate with client field representatives to align coaching with regional strategies
• Gather dealer feedback to improve coaching materials and program processes

Requirements

• 3+ years of experience in automotive, coaching, or consulting
• Strong understanding of connected services and their value proposition
• Proven ability to deliver engaging coaching sessions
• Excellent communication, interpersonal, and presentation skills
• Proficiency in using CRM and sales-related software
• Ability to travel up to 80%

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients optimize operations in sales performance, repair optimization, and consumer engagement.