Concierge Representative (Spanish)

Responsibilities

• Provide high-quality Spanish-language support to potential patients, dentists, and orthodontists via phone and SMS
• Assist in outbound and inbound call campaigns to connect doctors and patients
• Convert prospects into valid consumers through effective communication and inquiry response
• Capture and respond to consumer inquiries regarding products and services
• Collaborate with internal Marketing and Sales teams to support business growth
• Identify and suggest improvements to enhance customer support processes
• Consistently meet or exceed set quality and productivity metrics
• Observe trends and share insights with Consumer and Product Marketing teams

Requirements

• Bachelor's degree or equivalent professional experience
• Minimum 5 years of call center customer service experience
• Minimum 2 years of experience in the healthcare industry
• High proficiency in both spoken and written English and Spanish
• Proficiency in MS Office (Outlook, Word, Excel)
• Strong judgment, problem-solving, and data entry accuracy skills

Preferred Qualifications

• Minimum 2 years of telesales or telemarketing experience
• Experience using Salesforce Service Cloud

Benefits

• Health and well-being programs
• Employee-exclusive discounts on Invisalign products
• Learning opportunities through online resources and individual development support
• Inclusive, global workplace culture

About the Company

Align Technology is a global leader in medical devices, dedicated to transforming smiles and changing lives. We are a community of game-changers united by the power of a smile, driven by our core values of agility, customer focus, and accountability.