Concierge

Responsibilities

• Deliver high-quality concierge and estate management services in line with company and statutory requirements
• Maintain building security, cleanliness, and presentation through regular inspections
• Act as the primary point of contact for residents, visitors, contractors, and emergency services
• Monitor site security via patrols, CCTV, and access control
• Coordinate and supervise contractors to ensure compliance with health and safety regulations
• Maintain accurate records of site inspections, incidents, and maintenance activities
• Support health and safety policies, audits, and risk assessments
• Assist with refuse management and basic maintenance tasks

Requirements

• Previous experience in concierge, facilities, estate management, or customer service
• Strong customer service and communication skills
• Understanding of building security, health and safety, and facilities management
• Ability to manage multiple priorities and respond to emergencies
• Strong organizational and record-keeping skills
• Competent IT skills; experience with CCTV and building management systems is desirable
• Flexibility to work a rota including weekends

About the Company

LRG is an award-winning national property company with over 300 branches across England and Wales. They are dedicated to delivering outstanding customer experiences and investing in people through tailored training and development programmes.