Concierge

Responsibilities

• Build nurturing relationships with guests, partners, and colleagues to create lasting memories.
• Efficiently manage the concierge desk to deliver engaging, refined, and intuitive service.
• Provide guests with in-depth knowledge regarding the property and the city of London.
• Create complex, tailored itineraries to meet and exceed guest expectations.
• Supervise the team of Luggage Porters and Door Persons.

Requirements

• A strong passion for guest service and taking ownership of the guest experience.
• Proven ability to work effectively in a team and build professional relationships.
• Highly organized and proactive approach to task management.
• Thorough understanding of the hotel, surrounding area, and London transportation systems.
• In-depth knowledge of London’s current dining, entertainment, shopping, and art scenes.

About the Company

K.B.C. Associates Limited is dedicated to excellence in hospitality, where all associates have the opportunity to live by a culture of being engaging, refined, and intuitive in everything they do.