Concierge

Responsibilities

• Serve as the primary point of contact for residents, families, guests, vendors, and staff
• Coordinate personalized services including dry cleaning, grocery delivery, and transportation
• Manage community transportation schedules and liaison with the culinary department for meal reservations
• Handle incoming calls, messages, and mail/package distribution
• Maintain community security by monitoring resident and guest sign-in/out logs
• Welcome new residents and families to the community within their first week
• Maintain a clean and organized reception and lobby area

Requirements

• Experience in a concierge or customer service role preferred
• 1-2 years of experience working with seniors preferred
• Ability to use independent judgment and discretion
• Strong verbal and written communication skills
• Proficiency with standard office equipment and technology (computers, tablets, Word, email)
• Valid driver's license with an acceptable driving record
• Ability to work varied schedules including weekends, evenings, and holidays

Benefits

• Medical, dental, and vision insurance
• STD/LTD and life insurance
• 401k with employer matching
• Paid holidays
• Up to 20 days PTO in the first three years

About the Company

Experience Senior Living is comprised of dynamic professionals focused on empowering people as they grow older to live life to the fullest through dedicated care and community support.