Concierge Coordinator

About the Company

UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.

Responsibilities

• Assist the Concierge team by accurately and quickly servicing client questions and arranging services like spa accommodations, restaurant reservations, and travel connections
• Manage vendor relationships with DMCs, excursion companies, and transfer companies to generate revenue
• Partner closely with the Concierge team to provide support for a personalized client approach
• Ensure all bookings are accurate and submitted without error to guarantee a smooth guest experience
• Create memorable experiences by becoming a destination specialist

Requirements

• Professional written and verbal communication in English
• Excellent time management, organizational, and interpersonal skills
• 2+ years of hotel industry experience or related job preferred
• Ability to handle telephone calls and mitigate stressful situations
• Working knowledge of Google and reservation management systems