Concierge – Bilingual Advisor (French)

Responsibilities

• Deliver world-class client service across Live Chat, Phone, and Email in both French and English
• Provide exceptional selling and styling expertise to build client confidence
• Resolve client inquiries efficiently to ensure the highest levels of satisfaction
• Meet and exceed established performance targets within a high-performance team

Requirements

• Fluent written and verbal communication skills in both English and French
• French language proficiency (DALF C1/C2 or CEFRL C1/C2 preferred)
• An aspirational sense of individual style
• Ability to work shifts between 9 AM and 9 PM EST, including evenings and weekends
• Availability for mandatory training (typically 30 hours per week for the first two weeks)
• Ability to commit to no extended time off from May through July

Preferred Qualifications

• Experience in retail, contact centers, customer service, or hospitality

Benefits

• Competitive hourly wages with unlimited growth potential
• Generous product discounts and exclusive private shopping events
• Aritzia Virtual Wellness resources for physical, mental, and financial wellbeing
• Access to aspirational workspaces designed for creativity and inspiration
• Additional perks including dry-cleaning, hotel, and restaurant discounts

About the Company

Aritzia is a global fashion powerhouse dedicated to delivering "Everyday Luxury." Our Concierge Division plays a pivotal role in the client experience, combining high-touch service with expert styling to connect with and delight our clients worldwide.