Posted 7 hours ago
Concierge
BarrièreConcierge
Requirements
Ability to welcome and orient clients, Proficiency with IT tools for guest operations, Knowledge of local restaurants, exhibitions, and activities, Proactive and creative approach to guest satisfaction, Commitment to luxury service standards
Skills
Hospitalitycustomer service
About the role
Responsibilities
- Welcome and assist clients, directing them according to their needs
- Manage and follow up on requests for activities and transportation throughout the guest's stay
- Promote hotel services and Barrière group points of sale
- Record and control stay-related operations using IT tools in compliance with procedures
- Prepare itineraries for reserved activities and transport in accordance with hotel standards
- Stay informed about local news, including restaurants, exhibitions, sports, and outings
- Proactively and creatively prepare stays and select offers to increase guest satisfaction
- Participate in updating the list of external partners and service providers
- Ensure the quality of services related to guest requests
- Respect Hotel and LQA standards
About the Company
L’Hôtel Le Normandy, located in the heart of Deauville, is part of the Barrière Group. Barrière is a leader in French casinos and a reference in luxury hospitality, dining, leisure, and entertainment, operating 21 hotels and 34 casinos and clubs.
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Barrière · Deauville