Concierge Associate

Responsibilities

• Welcome guests and employees with a professional, friendly, and engaging approach
• Manage visitor registration, check-ins, and meeting coordination
• Serve as the primary point of contact for front-of-office needs
• Deliver personalized service by anticipating needs and accommodating special requests
• Maintain a clean, organized, and welcoming reception and common areas
• Conduct regular floor walks to ensure spaces are fully stocked and presentable
• Collaborate with internal teams to ensure seamless service delivery
• Support meeting room bookings, workplace requests, and guest services
• Utilize workplace technology to manage requests efficiently
• Track guest preferences and create thoughtful, memorable interactions

Requirements

• High school diploma or equivalent
• 1–2+ years of experience in hospitality, concierge, or client-facing roles preferred
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency with Microsoft Office and workplace technology
• Ability to lift or move items up to 40–60 lbs. with assistance
• Ability to stand, walk, bend, and remain active throughout the day

Preferred Qualifications

• Previous experience in hospitality or concierge services
• Strong organizational, time management, and problem-solving skills
• Professional presence with a service-driven mindset

Benefits

• Medical, Dental, and Vision insurance
• 401k with matching
• Paid Time Off
• Career growth and learning opportunities
• Various insurance options including Life, Accident, and Critical Illness

About the Company

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries across the globe. Their services include Mailroom Management, Office Services such as Reception, Lobby Concierge, and Conference Room Management.