Concierge

Responsibilities

• Greet guests and manage check-in and check-out procedures
• Provide information about lodge amenities and community resources
• Coordinate transportation and EMPOWER Program services and schedules
• Respond to guest requests, concerns, and emergencies
• Maintain organized front desk area and accurate guest records
• Monitor lobby security and implement safety protocols

Requirements

• High School Diploma or Equivalent
• Minimum 1 year of Customer Service Experience
• Proficiency in Microsoft Office and multi-line phone systems
• Ability to work flexible hours including evenings and weekends
• Ability to stand and walk for extended periods
• Ability to lift and move luggage or packages occasionally

Preferred Qualifications

• Additional education or training in hospitality management or customer service
• Previous experience in hospitality or guest services

About the Company

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day.