Concierge

Responsibilities

• Greet guests and manage check-in and check-out procedures
• Provide information regarding lodge amenities and community resources
• Coordinate transportation and EMPOWER Program services and schedules
• Respond to guest requests, concerns, and emergencies promptly
• Maintain an organized front desk area and accurate guest records
• Monitor lobby security and implement established safety protocols

Requirements

• High School Diploma or Equivalent
• Minimum 1 year of Customer Service experience
• Availability for overnight shifts, including weekdays and weekends
• Proficiency in Microsoft Office and multi-line phone systems
• Ability to work flexible hours and multitask in a fast-paced environment
• Ability to stand for extended periods and assist with lifting luggage or packages

Preferred Qualifications

• Previous experience in hospitality or guest services
• Additional education or training in hospitality management

About the Company

The American Cancer Society is working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day to serve our communities and support our lifesaving mission.