Concierge All-Rounder

Responsibilities

• Deliver exceptional guest experiences across Front Office, Concierge, Guest Relations, Driveway, and Food & Beverage operations
• Welcome and assist guests while managing arrivals and departures
• Handle guest requests and coordinate effectively with multiple departments
• Promote hotel services and ensure every interaction reflects high standards of professionalism
• Maintain a service-focused approach to create memorable guest experiences

Requirements

• Previous experience working in a luxury hospitality environment
• A strong passion for interacting with people and assisting guests
• A valid full driver's license

Benefits

• Career development opportunities within Sofitel and the wider Accor Group
• Central, accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee, family, and friend benefits at Accor Hotels

About the Company

Sofitel Melbourne On Collins is a 5-star luxury hotel located in the heart of Melbourne's shopping, theatre, and business precincts. Combining French elegance with modern luxury, we pride ourselves on being a "Hotel for the Arts," championing culture and tradition through rotating art exhibitions and sophisticated dining experiences.