Compliance Operations Analyst

Responsibilities

• Monitor anti-abuse signals, logs, and alerts to identify likely abuse and recommend mitigations
• Investigate and address compliance and deliverability-impacting abuse events
• Perform customer-impacting incident triage to determine scope and urgency
• Generate and review reporting related to threat alerts and user log behavior
• Partner with Engineering and Security to test and implement signal tuning
• Enhance compliance workflows, tools, and techniques to support strategic growth
• Collaborate cross-functionally with R&D, Deliverability, Security, and Customer teams
• Coordinate with external vendors on day-to-day issues and document outcomes
• Represent Klaviyo in the anti-abuse community through conferences and forums
• Write clear case notes, runbook steps, and internal training content

Requirements

• 3+ years in a technical SaaS, anti-abuse, trust & safety, or compliance operations role
• Proficiency in data analysis with infrastructure-level and behavioral data
• SQL or equivalent query experience strongly preferred
• AI fluency and experience using LLMs or AI-assisted tools for investigation
• Experience with anti-abuse/fraud tools like Sift, Stripe Radar, or eHawk
• Strong understanding of fraud landscapes, security protocols, and messaging compliance
• Familiarity with log analysis or SIEM-style tools (e.g., Splunk, Datadog)
• Familiarity with APIs, email/SMS marketing platforms, and e-commerce ecosystems
• Proficiency with Google Workspace, Zendesk, and Salesforce

Preferred Qualifications

• Active participation in anti-abuse industry groups like M3AAWG
• Experience with SMS/MMS technologies or technical writing
• Python, pandas, or BI tool experience (Looker, Tableau)
• Familiarity with workflow automation tools like Zapier

About the Company

Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable. We build technology to nurture personalized experiences in ecommerce and beyond.