Community Operations Partner

Responsibilities

• Act as a trusted connection between Vector, customers, and the communities served
• Build and maintain relationships with customers, community groups, iwi, and stakeholders
• Navigate complex issues and support engagement activities
• Facilitate community discussions and respond to sensitive issues
• Support local events and partner with internal teams to deliver positive outcomes
• Assist during storms, outages, and critical events to ensure coordinated, customer-focused responses
• Identify emerging risks and opportunities and provide community insights

Requirements

• Experience in customer service, stakeholder engagement, or community engagement
• Proven ability in relationship management and issue resolution
• Strong conflict resolution, mediation, and negotiation skills
• Excellent communication skills adapted for different audiences
• Strong organizational and administrative skills
• Ability to manage competing priorities in changing environments
• Commercial and operational awareness
• Willingness to perform occasional evening and weekend work for storm response and community engagement

Preferred Qualifications

• Experience within utilities, infrastructure, telecommunications, transport, or local government

About the Company

Vector powers Auckland and is working towards creating a new energy future through innovation and community connection.