Community Navigator

About the Company

Ounce is a community-based service model enabled by technology that provides services to residents of affordable housing properties to improve engagement and outcomes at scale.

Responsibilities

• Proactively engage residents through door-to-door flyering, community events, tabling, and phone-based outreach
• Help residents schedule doctor’s appointments and apply for benefits like SNAP, TANF, and LIHEAP
• Act as a health and wellness advocate and track referrals within the technology platform
• Build and maintain trust and respect with residents and community partners
• Accurately document all outreach, services, and resident interactions in the Ounce platform
• Plan, coordinate, and host ongoing on-site programming and monthly engagement events
• Attend required team meetings, trainings, and check-ins

Requirements

• Experience navigating government benefits (e.g., SNAP, TANF, LIHEAP, Medicaid)
• Experience coordinating care to local organizations
• Ability to commit to a set schedule of 20 hours per week (2.5 days between 9AM to 5PM)
• Ability to commute within Chattanooga, TN
• Strong organizational skills and dependability
• Understanding of the challenges faced by affordable housing residents

Preferred Qualifications

• Ability to speak Korean or Spanish