Community Manager

Responsibilities

• Define, build, and embody distinct social personas representing the client brand to engage online communities
• Drive short- and long-term social media community strategy and real-time editorial content management
• Oversee and curate high-quality daily content including thought leadership, video, and infographics
• Act as the senior escalation point for community issues and crisis management
• Serve as the primary strategic advisor and point of contact for client stakeholders
• Deliver data-driven reports tying community engagement to brand sentiment and business KPIs
• Monitor community health and emerging trends to pivot strategies as needed
• Establish and follow client-specific Standard Operating Procedures (SOPs)

Requirements

• Deep experience working within developer/partner ecosystems and professional networks
• Proven ability to manage high-level client relationships and stakeholder expectations
• Strong understanding of owned, earned, and paid media strategies
• Ability to synthesize complex data from multiple sources for actionable insights
• Expertise in social media persona development and brand advocacy

About the Company

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.