Community Manager

Responsibilities

• Set and implement social media and communication campaigns to align with marketing strategies
• Manage content calendars and ensure timely publishing of social media posts
• Provide engaging text for social media responses and copies
• Respond to comments and customer queries in a timely manner
• Collaborate with data analysts and social strategists to provide monthly and quarterly reports
• Conduct social listening to identify trends and insights
• Ensure social media channels remain on brand through collaboration with creatives and account management
• Analyze brand performance and daily conversations to drive client KPIs
• Cover brand-related events in real-time

Requirements

• At least 2 years of experience in Community Management
• Knowledge of social media best practices regarding formats and tone of voice
• Ability to identify and track relevant community metrics
• Knowledge of metrics, social listening tools, and digital reports
• Client-facing experience
• Experience developing or implementing community manager strategies
• Excellent verbal and written communication skills

Preferred Qualifications

• Experience with the Emplifi tool

About the Company

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc, providing a range of global Marketing and Technology Services to redefine how brands interact with the world.