Community Manager Lead

Responsibilities

• Manage and coach the Community Manager team, setting performance expectations and running bi-weekly KPI check-ins
• Drive engagement and adoption of the Personal Shopper App to grow the monthly active shopper base
• Own the Community Manager Dashboard and leverage internal AI tools to maximize shopper GMV
• Monitor month-on-month retention and resolve community escalations
• Gather insights and app usage data to recommend improvements for program processes and digital tools

Requirements

• Bachelor’s degree in business, communications, marketing, or a related field
• 3+ years of experience in community management, customer engagement, or sales team leadership
• Proven track record managing and developing teams in a fast-paced environment
• Experience in e-commerce, digital platforms, or supporting small business entrepreneurship
• Demonstrated success with training and performance management
• Strong understanding of underserved markets and building trust with diverse communities
• Familiarity with analyzing KPIs and using data for decision-making
• Experience implementing feedback loops and process improvement

About the Company

takealot.com is South Africa's leading online retailer. The team is entrepreneurial, dynamic, and customer-centric, with a shared ambition of being the leading e-commerce company in Africa.