Community Manager

Responsibilities

• Lead community strategy in Lubbock, TX, to deliver measurable financial health outcomes and drive local engagement.
• Build and maintain strong partnerships with nonprofits, local leaders, and businesses to advance financial inclusion.
• Develop and execute an annual territory plan aligned with priority customer segments and firmwide initiatives.
• Design and deliver outreach programs and financial health workshops for individuals, families, and business owners.
• Manage the full lifecycle of community engagement events, including promotion, logistics, and execution.
• Collaborate across Chase business units to align goals and maximize local impact through customer engagement and referrals.
• Adhere to all budget, risk, and compliance requirements in accordance with firmwide standards.

Requirements

• Proven leadership experience with the ability to influence stakeholders across the firm and the community.
• Strong event coordination, project management, and organizational skills.
• Excellent presentation skills with the ability to engage audiences in virtual, in-person, and hybrid formats.
• Strategic and analytical problem-solving skills with a proactive, self-starter approach.
• Demonstrated ability to build authentic relationships and discover client needs.

Preferred Qualifications

• Bilingual language skills.

Benefits

• Competitive total rewards package including base salary and discretionary incentive compensation.
• Comprehensive health care coverage.
• Retirement savings plans.
• Tuition reimbursement and mental health support.
• Financial coaching and various employee wellness programs.

About the Company

Chase is a leading financial services firm helping nearly half of America’s households and small businesses achieve their financial goals. Our Consumer & Community Banking division serves customers through a wide range of services, including personal banking, credit cards, mortgages, and small business loans. We are committed to creating engaged, lifelong relationships and driving financial inclusion in the communities we serve.