Community Manager

Responsibilities

• Develop and execute community engagement strategies to grow and support user communities
• Manage and moderate forums, social media groups, and user discussion platforms
• Engage with users by responding to questions, moderating discussions, and fostering positive interactions
• Organize and promote community events, webinars, and Q&A sessions
• Collaborate with marketing, product, and support teams to ensure a seamless user experience
• Monitor and analyze community engagement metrics to optimize strategies
• Identify and activate brand advocates, ambassadors, and superusers
• Develop and maintain community guidelines and policies to ensure a safe and welcoming space

Requirements

• 3+ years of experience in community management, social media management, or customer engagement
• Experience managing online communities or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack)
• Strong written and verbal communication skills with the ability to engage and inspire users
• Experience with community-building tools and analytics platforms
• Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines
• Experience planning and executing community-driven events or initiatives
• Ability to analyze engagement data and adjust strategies accordingly

Benefits

• Apple hardware ecosystem for work
• Annual Bonus
• Top-tier Health and Life Insurance
• Transportation Budget and Coverflex benefits package
• Childcare support and Pension Fund
• Air Conference for team collaboration and growth
• Urban Sports Club membership
• Free meals at the hub

About the Company

Air Apps is a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP). With over 100 million downloads worldwide, we challenge the status quo by pushing the boundaries of AI-driven solutions that empower people to plan, work, and live more effectively.