Community Manager

Responsibilities

• Develop and execute community engagement strategies to grow and support user communities
• Manage and moderate forums, social media groups, and user discussion platforms
• Engage with users by responding to questions, moderating discussions, and fostering positive interactions
• Organize and promote community events, webinars, and Q&A sessions
• Collaborate with marketing, product, and support teams to ensure a seamless user experience
• Monitor and analyze community engagement metrics to optimize strategies
• Identify and activate brand advocates, ambassadors, and superusers
• Develop and maintain community guidelines and policies to ensure a safe and welcoming space
• Address user concerns and escalate issues to the appropriate teams when necessary

Requirements

• 3+ years of experience in community management, social media management, or customer engagement
• Experience managing online communities or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack)
• Strong written and verbal communication skills with the ability to engage and inspire users
• Experience with community-building tools and analytics platforms
• Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines
• Experience planning and executing community-driven events or initiatives
• Ability to analyze engagement data and adjust strategies accordingly
• Experience in fast-paced digital environments with a user-centric mindset

Benefits

• Apple hardware ecosystem for work
• Annual Bonus
• Top-tier Health and Life Insurance
• Transportation Budget
• Coverflex benefits package for meal allowances, well-being, and more
• Childcare support
• Air Conference opportunities for team collaboration
• Pension Fund
• Urban Sports Club membership
• Free meals at the hub

About the Company

Air Apps is a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP). Born in Lisbon in 2018, we have reached over 100 million downloads worldwide while remaining self-funded. We challenge the status quo every day, pushing the boundaries of AI-driven solutions to empower people across the globe.