Community Manager

Responsibilities

• Develop and execute community engagement strategies to grow and support user communities
• Manage and moderate forums, social media groups, and user discussion platforms
• Engage with users by responding to questions, moderating discussions, and fostering positive interactions
• Organize and promote community events, webinars, and Q&A sessions
• Collaborate with marketing, product, and support teams to ensure a seamless user experience
• Monitor and analyze community engagement metrics to optimize strategies
• Identify and activate brand advocates, ambassadors, and superusers
• Develop and maintain community guidelines and policies to ensure a safe and welcoming space
• Address user concerns and escalate issues to the appropriate teams when necessary

Requirements

• 3+ years of experience in community management, social media management, or customer engagement
• Experience managing online communities or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack)
• Strong written and verbal communication skills with the ability to engage and inspire users
• Experience with community-building tools and analytics platforms
• Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines
• Experience planning and executing community-driven events or initiatives
• Ability to analyze engagement data and adjust strategies accordingly

Benefits

• Apple hardware ecosystem for work
• Annual Bonus
• Medical Insurance (including vision & dental)
• Disability insurance (short and long-term)
• 401k up to 4% contribution
• Air Conference opportunity to meet the team and collaborate
• Transportation budget
• Free meals at the hub
• Gym membership

About the Company

At Air Apps, we believe in thinking bigger—and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP). Born in Lisbon, Portugal in 2018, we now have offices in both Lisbon and San Francisco and have reached over 100 million downloads worldwide. We are dedicated to pushing the boundaries of AI-driven solutions that empower people across the globe.