Community Liaison for Hospitality Services

Responsibilities

• Serve as the primary liaison between Hospitality Services and university departments, community organizations, alumni, and external stakeholders.
• Develop and maintain positive relationships with local businesses, hotels, tourism organizations, and civic groups.
• Coordinate hospitality services for campus events, including conferences, workshops, commencements, and athletic events.
• Manage guest services for VIP visits, donor events, and board meetings, including lodging, transportation, and catering arrangements.
• Promote university hospitality facilities and event spaces to internal and external clients.
• Conduct outreach efforts to increase community engagement and utilization of university services.
• Assist with vendor selection, contract coordination, and service delivery.
• Address customer concerns and implement strategies to enhance the overall guest experience.
• Support budget management and prepare reports related to hospitality and engagement initiatives.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, Communications, Public Relations, or a related field.
• Two (2) years of experience in hospitality services, event planning, conference services, or community relations.
• Demonstrated experience in providing exceptional customer service and building community partnerships.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Valid driver's license and ability to travel locally as needed.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, to support event needs.

Preferred Qualifications

• Three or more years of experience in higher education or hospitality management.
• Experience working with diverse populations in a university environment.
• Experience coordinating large-scale events or special programs.
• Knowledge of conference management software or CRM platforms.
• Professional certification such as Certified Meeting Professional (CMP) or Certified Hospitality Supervisor (CHS).
• Experience with budget management and vendor contract administration.

About the Company

Florida Memorial University is an institution dedicated to excellence in education and community engagement, fostering a welcoming environment that reflects its mission and values.