Community & Family Services Worker

Responsibilities

• Conduct initial intake applications and screen clients for emergency assistance, including food, clothing, and household needs
• Support food bank operations, including ordering, receiving donations, and maintaining organization and cleanliness
• Refer clients to community resources or pastoral assistance as appropriate
• Maintain accurate client records and statistical information using Link2Feed and other computer systems
• Provide direction and support to family services volunteers
• Assist with community programs, annual fundraisers, and seasonal initiatives like Christmas Hampers and Kettles
• Perform vehicle maintenance tasks, including circle checks, fueling, and maintaining accurate driver logs
• Ensure compliance with health and safety regulations and organizational policies

Requirements

• Community College Diploma, Social Service Worker diploma, or equivalent in a related field
• Minimum of 2 years of related experience, including work with individuals facing mental health challenges
• Valid Alberta Driver’s License with a satisfactory driver’s abstract
• Ability to lift and move up to 50 pounds
• Safe Food Handlers Certification
• Strong interpersonal skills with the ability to exercise diplomacy, tact, and compassion
• Proficiency in Microsoft Office Suite and general computer skills

Preferred Qualifications

• Non-Violent Crisis Intervention Certificate

About the Company

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. As a faith- and values-based organization, we provide necessities such as food, clothing, and shelter, while supporting those experiencing unemployment, addiction, and family challenges. We are a diverse team of purpose-driven professionals dedicated to our mission of sharing hope and meeting human needs.