Community & Family Services Worker

Responsibilities

• Conduct initial intake applications and screen clients for emergency assistance, including food, clothing, and household needs
• Assist with food bank operations, including ordering, receiving donations, and maintaining organization and cleanliness
• Refer clients to community resources or pastoral assistance as appropriate
• Provide direction and support to family services volunteers
• Maintain accurate client records and activity logs using Link2Feed and other computer systems
• Ensure safe handling of monetary donations, gift cards, and vouchers
• Maintain program vehicles, including performing circle checks and keeping accurate driver logs
• Support annual fundraisers and seasonal programming such as Christmas Hampers and Kettles

Requirements

• Community College Diploma in Social Service Worker, counseling, or a related field
• Minimum of 2 years of related experience, including work with individuals facing mental health issues
• Valid Ontario Class G Driver's License with a satisfactory driver's abstract
• Ability to lift and move up to 50 pounds
• Valid Safe Food Handlers Certification
• Strong interpersonal skills with the ability to exercise diplomacy, tact, and compassion
• Proficiency in Microsoft Office Suite and general computer skills

Preferred Qualifications

• Non-Violent Crisis Intervention Certificate

About the Company

The Salvation Army is a faith- and values-based organization that has served people in need across Canada and Bermuda for more than 130 years. We provide essential necessities such as food, clothing, and shelter, while supporting those experiencing unemployment, addiction, and family challenges. We are a diverse team of purpose-driven professionals dedicated to our mission of sharing hope and meeting human needs.