Community Experience Manager

Responsibilities

• Deliver Champagne Quality in every class and greet first-time clients to drive a 50%+ first-visit return rate and 30%+ trial conversion
• Schedule and complete Confidence Calls with trials and new members to document goals, remove friction, and present membership options
• Monitor the lead pipeline and intervene on slipping leads; protect revenue by addressing failed payments, cancellations, and freeze requests with a save-first mindset
• Coordinate class coverage and subs to prevent schedule gaps, and own weekly scoreboard metrics
• Keep the studio active and visible on Instagram, TikTok, and the local Facebook group to drive bookings and deepen member retention

Requirements

• Genuine love for people and dance, with the ability to teach choreography with energy and warmth and sub in when needed
• Natural sales ability that feels consultative and authentic; you connect, listen, and confidently ask for the commitment
• Strong organizational skills and accountability for hitting sales and retention targets
• Comfort with technology and tools such as Mindbody, lead systems, and social platforms
• Availability to work evenings and weekends when classes run

About the Company

DivaDance is an adult dance fitness brand operating in 50+ cities across North America. It offers choreography-based classes in a welcoming, judgment-free space built on the belief that every body is a dance body.