Community and Support Specialist

Responsibilities

• Manage and solve large amounts of tickets and comments and respond to users in a timely manner
• Resolve product or service problems by clarifying users’ complaints
• Build sustainable relationships and trust with users through open and interactive communication
• Determine the cause of the problem and select and explain the best solution to solve the problem
• Provide prospective users with logical advice on games that best meet their needs
• Maintain up-to-date user database through internal and external communications
• Prepare product or service reports by collecting and analyzing user information
• Document and manage all users' inquiries and refer to the product department or management
• Monitor in-game chat
• Follow communication procedures, guidelines, and policies

Requirements

• Minimum of Bachelor’s Degree in Business Administration, Management, Public Relations, or a related field
• 1-2 years of experience, preferably in mobile gaming companies
• Excellent written and verbal communication in English and Arabic
• Proficiency in CRM systems and practices
• Good understanding of social media
• Strong problem solving and multitasking skills

About the Company

Tamatem is a leading mobile gaming company focused on providing high-quality gaming experiences.