Community and Support Specialist

Responsibilities

• Manage and solve large volumes of tickets and comments, responding to users in a timely manner
• Resolve product or service problems by clarifying user complaints and determining root causes
• Build sustainable relationships and trust with users through open and interactive communication
• Provide prospective users with logical advice on games to meet their specific needs
• Maintain an up-to-date user database through internal and external communications
• Prepare product or service reports by collecting and analyzing user information
• Document and manage all user inquiries and refer feedback to the product department or management
• Monitor in-game chat and follow all communication procedures, guidelines, and policies

Requirements

• Bachelor's Degree in Business Administration, Management, Public Relations, or a related field
• 1-2 years of professional experience
• Fluency in both English and Arabic (excellent written and verbal skills)
• Strong problem-solving, time management, and multitasking abilities
• Ability to work under pressure in a fast-paced environment

Preferred Qualifications

• Experience within the mobile gaming industry
• Proficiency with CRM systems and practices
• Good understanding of social media platforms

About the Company

Tamatem is a leading mobile games publisher dedicated to bringing high-quality gaming experiences to the Arabic-speaking world.