Community and Support Internship

Responsibilities

• Handle a significant volume of user inquiries, tickets, and comments with efficiency and professionalism
• Respond to customer requests regarding services, products, and billing
• Prioritize customer needs with care, compassion, and accuracy
• Provide logical advice to users to maximize their gaming experience
• Monitor in-game chat to ensure a positive and respectful user environment
• Maintain up-to-date user databases through effective communication
• Collect and analyze user information to report on product or service performance
• Play games regularly to stay informed and provide relevant support

Requirements

• Bachelor's Degree in Sales, Customer Service, or a related field
• 1-3 years of experience in community support or customer service
• Experience in the mobile gaming industry is preferred
• Strong problem-solving and time management skills
• Ability to perform under pressure and handle complex user issues
• Passion for gaming and deep knowledge of gaming products

About the Company

Tamatem is a leading mobile game publisher in the MENA region.